Scroll to top


Social Media Manager

Social Media Manager

To manage the team members, social media projects and outreach activity of the Social Team across various clients and industry sectors. This person will be responsible for the management and delivery of social media projects and strategies as well as day to day management of team members working on those projects.

They will lead on client liaison to understand needs, report on progress, manage expectations etc. and will lead pitches for new business, including the devising of strategies and responses to client briefs. They will also aid in the development of Big Group’s social media approach.

Contract type: Full-time

Main responsibilities

> Drive research and innovation among the team and associated account managers to maintain a service that is at the forefront of the industry.
> Feeding in to scopes of work and reconciliations for social team.
> Oversight and responsibility for escalation of community management work.
> Regular updating of and from clients on projects and new developments in social and related areas.
> Build of social calendars and extension of Mastercard calendar to rolling 90 days.
> Creation, maintenance and development of dashboards and reporting to reduce labour and increase insight.
> Briefing of social asset standards to other Big Group creative and production teams.
> Checking and approval of posts, plans and documents before they are sent to AMs.
> Driving of standards and processes within social.
> Analysis and insight on previous campaigns to deliver improvements in future versions.
> Development of paid social offering.

Social & Content



Big Group

Big Group is an integrated communications agency built on the foundations of creating innovative solutions for all marketing and communication needs, with over 20 years of experience under our belt. Our diverse spectrum of marketing disciplines offers our clients the opportunity to work with big:group across many integrated fields such as web design and build,…